Privacy Policy

1. Information We Collect

1.1 Information You Provide

We may collect personal information when you:

• Submit a form on any Veksta-powered website or landing page
• Use a chat widget
• Request a callback
• Contact us or our clients
• Interact with a missed-call text back message
• Subscribe to updates
• Provide information during onboarding

This may include:

• Name
• Phone number
• Email address
• Zip code or location
• Business information
• Communication preferences

1.2 Information Collected Automatically

We may collect:

• IP address
• Browser type
• Device information
• Pages visited
• Chat interactions
• Call logs (duration, timestamps, missed calls)
• SMS delivery status

1.3 Information Collected for Clients (Publishers)

Veksta provides CRM and communication tools to clients (“Publishers”). We process customer information on behalf of these clients.

This may include:

• Lead details
• Call events
• Callback attempts
• Chat transcripts
• SMS interactions

Publishers are responsible for ensuring they have lawful rights to collect and share this data.

2. How We Use Information

We use personal information to:

• Provide CRM and communication services
• Deliver missed-call text back messages
• Facilitate callback recovery
• Respond to inquiries
• Improve our products
• Support clients in managing leads
• Maintain compliance with telecom regulations
• Prevent fraud and abuse

We may also use aggregated, anonymized data for analytics.

3. SMS & Communication Consent

By interacting with our chat widget, submitting a form, or contacting a Veksta-powered phone number, you consent to receive informational and callback-related SMS messages.

You may opt out at any time by replying STOP.

4. Sharing of Information

We may share information with:

• Veksta clients (Publishers) who use our CRM
• Service providers (hosting, telecom, analytics)
• Regulatory or legal authorities when required
• Third-party platforms integrated with our CRM (e.g., call routing systems)

We do not sell personal information.

5. Data Security

We use industry-standard security measures to protect personal information, including:

• Encryption
• Access controls
• Secure data storage
• Monitoring and logging

No system is completely secure, but we take reasonable steps to safeguard data.

6. Data Retention

We retain information as long as necessary to:

• Provide services
• Comply with legal obligations
• Support clients’ business operations

Clients may request deletion of their data at any time.

7. Your Rights

Depending on your location, you may have rights to:

• Access your data
• Correct your data
• Request deletion
• Withdraw consent
• Request a copy of your data

Contact us at support@vekstasolutions.com for requests.

8. Third-Party Links

Veksta websites or client landing pages may contain links to external sites. We are not responsible for their privacy practices.

9. Updates to This Policy

We may update this Privacy Policy periodically. Continued use of our Services means you accept the updated policy.

10. Contact Information